Shipping & Returns
Where We Ship
Esplendido Douro currently ships throughout the 50 United States and the District of Columbia from our facilities in Seattle, WA.
Though it isn’t required, we prefer to ship to physical addresses over P.O. Boxes and may reach out to you to request a physical address for logistical reasons.
We currently do not ship internationally or to APO/FPO addresses. We are not responsible for packages that are shipped to international reshippers once the initial delivery has been made.
How We Ship
We ship to all 50 United States and the District of Columbia using the United States Postal Service (USPS) and United Parcel Service (UPS).
Orders will ship the same day if the order is placed before 12:00PM Pacific Time Monday through Friday. Orders placed after 12:00PM Pacific will ship the next following business day. All estimated transit times are in business days.
Customer satisfaction is very important to us. For this reason, if you are dissatisfied with your product, you may request an exchange or refund within 14 calendar days from the date of purchase and we will issue a refund of the cost of the product to the original credit card used as well as a UPS return label. All oils must be returned in the original packaging, unopened and with seals intact.
For orders placed in error, our flat-rate shipping rate of $17.00 will be charged to exchange the product (or $11.95 for one bottle orders).
For product that has been damaged during transit, please provide a photo and description of the damage and email us at firstname.lastname@example.org.